Shipping, Returns & Exchanges

Shipping Policy

For all orders, we ship with a tracking number.

  • IN A PEACE pieces are handmade upon order. We will ship it out immediately upon completion, and the delivery speed may vary depending on the region. For US orders, it should take 13 -15 business days for your jewelry to arrive from your purchase date (not including weekends and public holidays in South Korea).
  • Please consider that customs fees and any import taxes associated with your purchases are the customer's full responsibility and are not factored into the price at purchase.
  • When requested, we will gladly mark orders as "gift," but the cost of the item will be stated on the customs form. Customs authorities require us to state the value of the gift item directly on the packaging. 

 

Shipping Delays

  • There may be delays if parcels get stuck at customs or due to unpaid import taxes/duties. If that is the case, you should receive a notification from your country's customs. 
  • With delays, you can use the tracking number to locate the package that was emailed to you when the shipment was sent out.  

Return & Exchange Policy

We allow returns for unworn necklaces and bracelets within 5 business days of receiving the item(s) for exchange and/or store credit only. The buyer has 5 days after receiving the goods to make a claim. Shipping the piece(s) back is the customer’s responsibility, and it must be done via registered mail in its original state and packaging. To complete your returns, we require a receipt or proof of purchase and a reason for return. Once your return is received by us and inspected, we will send you an email to let you know that we have received your returned item. We will then inform you of your return's approval or rejection based on the condition of the item(s). IN A PEACE is not responsible for reimbursement or compensation for lost, stolen, or mishandled return packages.

We are unable to accept returns on rings, earrings, or customized jewelry pieces.  

To begin a return & exchange process, please send us an email at hello@inapeace.com